We hope you love your shoes! But if something is not quite right, please review our return policies below.
Returns & Exchanges
For all exchanges, please send us an email at email@example.com. Please include your order number, which shoes you'd like to return, as well as the style and size of the shoes you'd like instead. We will reply back with instructions from there. Please remember some of our products are limited edition, and an exchange is not always possible.
You can initiate a return (no exchange) through our Returns Portal. Upon processing your returned item(s), we will process a refund for you (minus any restocking fees described below).
We want to take a minute to express our immense gratitude to all of you for your continued support of our small shop! It is because of you that our small shop continues to grow and we feel lucky to provide top quality shoes for your little ones! But, with growth sometimes comes change.
Many of you know that we have been VERY lenient with our return policies. As parents ourselves, we understand that like life, sizing doesn’t always turn out as expected! We want to continue to offer you all the opportunity to utilize our exchange program if that is the case. However, we have recently been inundated with exchanges. And, we are realizing that we need to have a more detailed policy to cover return shipping costs and restocking expenses.
For future exchanges, we will be implementing a restocking fee of $5/pair up to a $20 maximum to cover shipping for the replacement items. Please understand that you have 14-days after the delivery date to initiate an exchange process. You will be responsible for paying to ship the shoes you are exchanging back to Riley & Co, as well. Once we receive the returned items, we will restock the items and ship out your exchanges within our 2-3 day TAT.
We are not looking to make any money off of exchanges! Instead, we are just trying to cover the expenses that we incur from making exchanges available to our customers. We provide a detailed size chart that is true to size in hopes that our customers are able to measure their child’s foot and receive Riley & Co. products that they absolutely love from their very first purchase! Additionally, you will often find notes about sizing/how a particular style “runs” on their individual listings on the website. We are always more than happy to answer any questions you may have about sizing in hopes to avoid that you have to utilize the exchange process all together!
We ensure that we have created a fee structure that is fair and we hope that you feel the same way! Please let us know if you have any questions or concerns about this new policy. Most importantly, Thank you for your continued support of Riley & Co.!!
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at firstname.lastname@example.org
Clearance, Sale Items, Out of Stock
Any clearance and/or sale items are considered final sale, and are not eligible for cancellation, return, refund or exchange.
If a product is sold out, Riley & Co has the right to refund the item and ship the rest of the order. If the entire order is sold out, we will cancel the order and refund the amount paid.
We are always willing to help, so if you have any questions about anything, please contact us at email@example.com, or you can also visit our Contact Us page and complete the form there.